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Fares are based on travel dates and times. Some bookings cannot be made or purchased on some Services without onboard accommodation. Your booking may require you to depart and/or return at or within specified dates and times or impose other conditions. If you do not adhere to such specified dates and times or comply with such conditions, you may be refused travel and/or have your booking specification and accommodation changed, and/or be subject to additional charges payable prior to boarding.
Cruise and passenger space and onboard accommodation are subject to allocation by Mumbai Maiden and therefore may not always be available. Certain fares are subject to additional conditions including a general condition that Mumbai Maiden reserves the right to cancel.
Mumbai Maiden retains the right to vary fares according to market conditions or costs which are beyond our control including, but not limited to, currency fluctuations, oil prices, increases and government legislation.
Mumbai Maiden shall not be liable under any circumstance whatsoever, for the loss of life, or any injury of any kind, arising out of but not limited to an accident, attempted robbery or any unforeseeable natural disaster, during the course of, or pursuant to you using Mumbai Maiden’Services. Further you are solely responsible for your personal belongings and property, and Mumbai Maiden shall not be held liable in any manner whatsoever for any loss arising out of, but not limited to, theft or damage to your personal property during the course of, or pursuant to you using Mumbai Maiden Services. In the event of the above circumstances, Mumbai Maiden shall not be held liable in any manner whatsoever for any claims for compensation for the aforesaid loss.
Further,Mumbai Maiden will not be held liable in any way, in the event you miss the CRUISE due to any delay in your flight, train, bus or any other mode of commuting, and Mumbai Maiden will not entertain any refund request in this regard.
For booking Cruise tickets through the Website, payment is possible via credit card, debit card, internet banking. Mumbai Maiden is not under any obligation whatsoever to transfer the tickets or other travel documents to the User before the successful completion of the payment procedure. In the event the payment is successfully completed, but the booking, is no longer technically possible, such as for example in the case of a server time out or any other technical error, Mumbai Maiden will refund the User within 5-7 working days, the amount which was paid, without levying any fees of any kind. The Users bank may then withhold the value of the amount from the User, based on their own prescribed procedures. Mumbai Maiden has no control or responsibility concerning banks’ own internal processes in this regard.
All departure/arrival times are estimated by Mumbai Maiden and are given as local times. You are advised to check with the Mumbai Maiden for any changes prior to commencing your journey. Sailing schedules may be interrupted and/or crossing times extended or cancelled due to adverse weather conditions and/or tidal conditions and/or other circumstances, in the interest of the safety of all our passengers. It may be necessary to use alternative ships or points of departure or arrival on any sailing or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons.
MUMBAI MAIDEN reserves the right to change routes or time schedules, substitute ships/boats and without prior notice to you. If a scheduled stop is substituted or eliminated, MUMBAI MAIDEN will not be responsible for making alternate arrangements for transportation to the originally scheduled stop.
At any time after the commencement of the Cruise services, irrespective of whether the ship/boat has deviated from its course, MUMBAI MAIDEN will have the right to terminate its Services if the performance is or will be hindered or prevented by events beyond the control of MUMBAI MAIDEN or if MUMBAI MAIDEN considers that such termination is necessary for the management and/or safety of the ship/boat or persons onboard.
On boarding the cruise, you should comply with the instructions of the MUMBAI MAIDENs employees and agents concerning all matters connected with the Service and should comply with any notice exhibited on the vessel/CRUISE. MUMBAI MAIDEN reserves the right to refuse to accommodate any passenger or goods without assigning reason.
Further MUMBAI MAIDEN reserves the right to refuse its Services to any person who:
MUMBAI MAIDEN and its crew have the right to inspect the contents of any passenger’s luggage.MUMBAI MAIDEN at its sole discretion has the right to refuse its Services to any passenger carrying any noxious plant or animal pest.
The carriage of any alcoholic beverages or narcotic substances, by any person who avails of MUMBAI MAIDEN’s Services, is strictly prohibited. MUMBAI MAIDEN reserves the right to refuse admission into the CRUISE or access to its Service to any individual who it deems, at its sole discretion, to be unfit to travel, including but not limited to any person under the influence of alcohol or drugs or any other narcotic substances. MUMBAI MAIDEN will not be liable for any loss or contingency in this regard.
The carriage of animals/pets are not permitted without the express written permission of MUMBAI MAIDEN to be given at the time of booking.
MUMBAI MAIDEN will not accept bookings carriage of dangerous or hazardous materials, including but not limited to,
(1) the total amount of all tickets or registrations that you purchased or made through the Services in the three (3) month period immediately preceding the circumstances giving rise to your claim; or (2) if you made no such purchases, Rs 5000
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal
You and MUMBAI MAIDEN agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated or representative proceeding. The arbitrator may not consolidate more than one person’s claims, may not preside over any form of class, consolidated or representative proceeding and may only provide relief in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
Mumabi Maiden C/O on board M.V. Jai Sofia , Bandra worli sea link
You agree that any claim you may have arising out of or related to your relationship with MUMBAI MAIDEN, the same must be filed within 2 (two) months after such claim arose; otherwise, your claim is permanently barred.